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José Fuentealba

Subject Matter Expert

“Unlocking the full potential in your organisation by challenging the way you think.”

Subject Matter Expert at Pathfinder Consulting with over 20 years’ experience designing service organisations with an emphasis on the utilities, water, agri, telecoms, banking and insurance sectors.

José has played a leading role in projects involving translating business owners’ needs into relevant business redesign backed by analysis, financial evaluation and business metrics, given his strong mathematical, statistical financial and engineering background and experience.

José’s focus is on streamlining supply chains and customer service processes, data analysis, designing and implementing processes and performance measures for improved business effectiveness and building capability to identify and eliminate waste and cost. José’s approach is based on skills transfer and building self-sustained, continuous improvement.

José has developed these skills over a 26-year business career, with 17 of these years spent working as a management consultant for Chilean, UK and Irish companies. Since 2006, José has delivered major business design projects in utilities, retail and financial services companies in the UK and Ireland.

José has a passion for making a positive difference in business and society and is an avid reader, keen on continually discovering better ways of doing things

José Fuentealba Subject Matter Expert Pathfinder

Areas of Expertise

  • Business process diagnosis and design
  • Quality and Customer Service design
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