Tom Byrne, Partner with Pathfinder, chaired the afternoon session on ‘Engagement, Motivation & Resilience – Best Practice’. He commented on the event: “It was a privilege to chair the afternoon session. I was most taken by the interesting and varied approaches to work and our workplaces, and staff and customer engagement, across many sectors.”
Interesting take-home messages that resonated with us included:
- Facebook’s HR Manager EMEA, Gordon Lynn, emphasised that the focus should be on “employee strengths and passions, not their shortcomings”.
- “Millennials have left the building, welcome to the Centennials!”. Dr. Mary Collins, Senior Executive Development Specialist for the RCSI, examined the benefits of a multigenerational workforce. Each generation brings with them a distinct set of skills. For example, Centennials are the young generation with extensive digital knowledge. This knowledge means they work differently and approach challenges and opportunities in alternative ways. The older generation may lack the digital fluency of the younger generation, but they contribute their vast knowledge and experience gained through decades in the workforce. The take-home message for business is the need to adapt to harness the opportunities that come with a multigenerational workforce.
- “Staff who are inspired are twice as productive as those who are satisfied”. The Group HR Director for the Bon Secours Hospital Group, John McPhilips, presented an example of People Strategy from the private sector.