Pathfinder’s 10th leaders’ dinner to take place September 4th at the RDS Members’ Club.

Peter Farrer, COO at Scottish Water and Vice President of the Institute of Customer Service in the UK, to speak at next leader’s dinner.

Peter joined the water industry in Scotland over 33 years ago after graduating from Heriot Watt University as a Civil Engineer.

In the early years, he worked on design and construction of major water and wastewater projects and became a Chartered Civil Engineer in 1990, before moving into Operational Management.

He gained an MBA from the Edinburgh Business School in 2001 and when Scottish Water was formed in 2002 he held various general management roles covering large scale operation and maintenance of assets, customer service delivery and planning for asset and business improvement.

In 2008, he was appointed to the Board of Scottish Water as Customer Service Delivery Director and in 2013 became Scottish Water’s Chief Operating Officer.

He is also a Vice President of the Institute of Customer Service, where he works in an advisory capacity. The Institute helps its members improve their customers’ experience and their own business performance.

If you would like to know more about the dinner series, please contact us on

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