Pathfinder Undertakes Customer Service Project for Major UK Water Utility

Leading Irish independent management consultancy Pathfinder has been appointed by UK utility Scottish Water to advance the company’s customer experience strategy and to develop a new approach in reinstatement activity.

The contract will involve the deployment of a dedicated Pathfinder team who will work on-site in Scotland over the coming months. This is the fifth contract awarded by Scottish Water to the Dublin and Edinburgh based consultancy firm.

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