By moving to a Shared Service you can experience:
Pathfinder have successfully supported a number of clients in implementing effective shared service functions. We work in partnership with our clients to make the best use of internal resources and expertise, while bringing our own expertise and experience to the table.
Depending on client need we can provide different types of support
Our delivery and assurance practice ensures that the design, specification, build, implementation and successful adoption of change and delivery of benefits is flawlessly planned and executed.
We start the process with a diagnosis and design phase, typically comprising the following steps:
Once design is complete, our delivery and assurance practice will ensure that there is a plan in place to deliver the benefits of the change. A programme or project manager will ensure:
Careful planning of a shared service implementation is critical to ensure that the benefits are delivered without introducing other business risk along the way. There may be staff sensitivities to the changes which need to be carefully managed, and the starting landscape is often fragmented, with geographically disparate teams. Pathfinder can offer deep change management expertise to assess the impact of the change and ensure there is an effective plan in place across all aspects of the delivery.
Alternatively , if the client already has strong capability in these areas, the Programme Lead may form a joint team with the client resource, Pathfinder resources and any other third parties required to ensure that the outcomes are delivered successfully.