Blogs Careers Pathfinder successfully delivers as multi-million dollar integration nears completion

Leading Irish independent management consultancy Pathfinder has successfully delivered the integration of two recently acquired US businesses for DOCS, a subsidiary of ICON plc.

Leading Irish independent change management consultants Pathfinder has successfully delivered the integration of two recently acquired US businesses for DOCS, a subsidiary of ICON plc.  ICON plc, a global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries, recently acquired the Clinical Trial Services division of Cross Country Healthcare Inc (NASDAQ:CCRN) for an initial $52 million.

The acquisition included two leading US resourcing providers, ClinForce and Assent Consulting, whose services included contract staffing, permanent placement and functional service provision (FSP) for the pharmaceutical industry. Both ClinForce and Assent Consulting needed to be fully integrated with DOCS, a leading provider of global resourcing solutions.

Pathfinder was chosen by DOCS on 1st March this year, shortly after the acquisition, to oversee the integration of the two divisions into DOCS. The request involved integrating 200 users worldwide, moving over 300,000 documents and automating the migration of millions of lines of business critical information. All new staff have now been successfully transferred to DOCS technology, the legacy data has been transferred and premises have been fitted out following a successful implementation programme.

Following the successful integration programme, President of DOCS, Colin Stanley, said: “This acquisition and integration has significantly expanded our resourcing and FSP capabilities in the clinical, biometrics and medical FSP sectors and enables us to build on our FSP Delivery Platform™. DOCS is now one of the few resourcing providers that can deliver truly global resourcing solutions. Pathfinder’s strategic approach and skill in project implementation has resulted in a seamless combination of the two US-based divisions with our existing operations.”

Paul Fegan, Partner at Pathfinder, said: “We are delighted that this integration project has been successful and helped support the real added-value that this acquisition brings for DOCS. The challenge for the integration programme has been to implement a smooth transition while maintaining productivity and protecting revenue across the group.  We worked hard to keep the business goals at the forefront of the programme and this focus helped ensure a successful delivery. Strategic thinking, combined with focussed implementation, made the project a success.”

The partnership with DOCS began in January 2012 and has seen Pathfinder scope and execute a number of mission critical initiatives for DOCS in both Europe and the Americas.

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