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Consultants in Management
Ireland: 1850 80 41 71
UK: +44 131 54 99 000.
Water Industry - building a team capable of radically improving performance and service

Water Industry - building a team capable of radically improving performance and service

Our client is national provider of water and sewerage services to the commercial sector was created as a consequence of deregulation of the water industry in the UK.  

 

They found themselves in a newly created marketplace working with the legacy systems, processes, capabilities and behaviours designed for  a non-competitive environment.

This meant they had significant resources being employed to work longer hours to achieve less in terms of both performance and service. This resulted in increased regulatory attention (including possible fines), increased bad debts, process waste, customer service issues and a critically lower right-first-time resolution of customer concerns.

Examples of our work

Upgrading Contact Centre Telephony Systems

Upgrading Contact Centre Telephony Systems

Utility / Digital and Data Optimisation

View Case Study
Water industry – introducing water and wastewater management solution services

Water industry – introducing water and wastewater management solution services

Utility

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Utilities – success in reinstatement

Utilities – success in reinstatement

Utility / Business Transformation

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Optimisation of Customer Relationship Management (CRM) to affect strategic change

Optimisation of Customer Relationship Management (CRM) to affect strategic change

Utility

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CRM Solution for Water industry

CRM Solution for Water industry

Utility / Digital and Data Optimisation

View Case Study