This programme was the biggest customer facing IT project ever executed by our client. It involved dealing with multiple suppliers and internal business and IT teams.
The challenge was further exacerbated as it was executed in parallel to the transition of the trials activity to our client, a massive project in its own right. It introduced high level of complexity across the programme in terms of the technical solution and the programme organisation.
What we did
We started with a four week detailed diagnosis and planning exercise which resulted in programme reorganisation, declaration of clearly defined scope and a number of changes in personnel on the programme.
Once we were satisfied that we have right programme structure we commenced a detailed planning exercise which resulted in grounded and realistic delivery dates which were committed to by all stakeholders. In parallel, we established new management and governance practices and worked closely with the Business Transition team to ensure IT and process changes were fully co-ordinated.